Terms & Conditions 2018-05-29T16:40:28+00:00

Terms & Conditions


Terms and Conditions


The present website and its content are the intellectual property of HELLENIC FESTIVAL S.A. and falls under the Law 2121/1993, as defined by international copyright and intellectual property laws, incorporated in the national law of Greece.
The HELLENIC Festival S.A. is the sole proprietor and legal content manager of the present website.
Website visitors and users should be aware that any files or data found on the website may be the intellectual property of third parties (institutions and artists collaborating with or otherwise affiliated with the Festival) and may not be used without the express and written permission of said institutions and artists.
Defined as “content” are, without exception, all texts, images, photographs, designs, graphics, videos, applications, logos, brands, business names, trademarks and other similar features found on the website.
Before browsing through the HELLENIC FESTIVAL S.A. website and making use of its services, visitors and users should first read and accept the terms and conditions, which apply for all content found on the website, including all pages, graphics, images, photographs, and files. Visitors who do not agree with the terms and conditions should refrain from visiting the website and making use of its services.
Website visitors and users should adhere to Greek, European, and international telecommunication laws and refrain from any illegal and unfair uses of the website’s content. Unfair competition practices and practices violating NETIQUETTE (etiquette of Internet users) are expressly prohibited.
Website visitors and users accept responsibility for any damage caused by their potentially unfair or improper use of the website’s services. The HELLENIC FESTIVAL S.A. holds no responsibility for any damage whatsoever inflicted on visitors or users with regards to their use of the website’s services. Visitors and users are responsible for their personal use of the website’s services and are aware of the website’s terms and conditions.
Sale, amendment, storage, reproduction, uploading, downloading, republication, sharing, distribution or redistribution, publication, execution, development, translation, and mirroring of the website, entirely or in parts, are strictly prohibited for all uses (non-profit or otherwise), except for visitors’ and users’ private use.

Links to other websites

The HELLENIC FESTIVAL S.A. does its best to ensure that the content found on the website is as accurate as possible. Nevertheless, visitors and users are recommended to regularly check the website for possible changes.
The HELLENIC Festival S.A. does not guarantee and is, therefore, not responsible for the content of other websites to which it may lead through hyperlinks or advertising banners, as well for the potentially false or fragmentary information found on any such websites. In no case is the Festival website responsible for other websites’ content.


Website visitors and users who wish to be provided with an e-mail service should submit an application form with their personal information. Subscribers regularly receive newsletters, press releases etc. However, subscribers have no access to the copyrights of the material they receive. In case of illegal/unfair use, the HELLENIC FESTIVAL S.A. retains the right to discontinue subscriptions.

Privacy policy

Any personal information submitted by website visitors and users is managed and protected, as defined by the Greek law (2472/1997, 207/1998, 79/2000 and 2819/2000) and the European law (95/46/EC and 97/66/EC).
Personal information will not be disclosed to third parties, with the exception of legal authorities in certain cases, as specified by law. The HELLENIC FESTIVAL S.A. retains an archive of personal information exclusively for reasons of communication, statistics, and future improvement of its provided services. Website users and visitors retain the right, at any given moment, to contact the relevant Festival department and ask for their personal information to be removed, corrected, or otherwise revised.
Minors have access to the HELLENIC FESTIVAL S.A. website, presumably with the consent of their parents/legal guardians. Minors are not obligated to provide their personal information.

Applicable Law and Other Terms

The present terms and conditions bind the HELLENIC FESTIVAL S.A. and the website users. No revisions apply unless expressly written and incorporated in the present text.
The HELLENIC FESTIVAL S.A. retains the right to revise, add, withdraw, or abbreviate any information on the website, in order to accommodate the needs of its visitors and users.
In case of a disagreement, the applicable law is the Greek law. The Athens Courts are the competent courts.

Terms of Purchase

Terms of ticket purchase are complementary to the website’s Terms and Conditions. Tickets purchased for specific HELLENIC FESTIVAL S.A. performances allow purchasers to attend said performances and are subject to any extra terms that may appear on the ticket.

Methods of Payment

Tickets can be purchased via the website with a credit card. All Visa, MasterCard, Diners and American Express credit cards are accepted. Transactions are protected by top-notch online security systems through the VivaPayment service (transaction foundation, licensed by the Bank of Greece), which guarantee a safe transaction environment. Credit cards are charged upon ticket purchase. The transaction is completed online.
For reasons of security, the HELLENIC FESTIVAL S.A. does not store credit card information for future use. Therefore, users must submit their personal information every time they purchase Festival tickets on the website. By submitting required credit card information, users expressly assert their legal right of credit card use. The HELLENIC FESTIVAL S.A. is not responsible for any illegal credit card use.
Submitting credit card information entails that users have given their consent in providing the amount of money specified as ticket fee. This online service is limited to tickets purchased with a credit card and does not include bookings without a purchase.
If credit card transaction is rejected by the bank or credit card network – for instance, when the credit card limit is exceeded or in the case of suspected fraud – ticket booking will be automatically cancelled.

Booking confirmation

If online ticket purchase is interrupted or otherwise disrupted and the credit card fails to be charged, ticket booking will be cancelled. If users fail to receive a booking confirmation message on the website after submitting their information to complete the transaction or if an error message comes up or the transaction is otherwise interrupted, users will have to contact the HELLENIC FESTIVAL S.A. The HELLENIC FESTIVAL A.E. holds no responsibility for any damages inflicted on users in case users fail to receive a booking confirmation.

Ticket reception

After successfully completing your online transaction, users will receive a message containing their purchased tickets (which they will have to print) at a specified email address. Upon admission to the theatre visitors will be required to display their printed tickets. They may receive their printed tickets at the theatre box offices or by courier service with an extra charge of 3,5 euros.


Following the completion of the transaction, ticket change or refunding are no longer possible. Lost, stolen, or destroyed tickets cannot be refunded/replaced.

Transaction security-Limitation of liability

The HELLENIC FESTIVAL S.A. has taken the best measures possible to ensure website users’ security and all online services. More specifically, the HELLENIC FESTIVAL S.A. has taken all recommended measures to protect the website from viruses, illegal and/or unauthorized uses, and any unauthorized ticket sales and hyperlinks. It cannot, however, guarantee that the website enjoys a presence that is continuous and free of errors. The HELLENIC FESTIVAL S.A. will do its best to make sure that the information provided on the website is as complete and accurate as possible, without however being able to guarantee that this is always the case. Website users must acknowledge that the Festival programme as published on the website is subject to change for reasons unrelated to the Festival, for example, in the case of artists’ illness or other difficulties. In no case is the HELLENIC FESTIVAL S.A. responsible for any damages whatsoever inflicted on users during their exploration of the website and their use of its services.

Protection of Personal Data

The HELLENIC FESTIVAL A.E. receives and stores users’ personal data exclusively with website services in mind, in service of website visitors. Personal data is stored in strict accordance with current law provisions. Personal data is received by the credit/bank institutions through which users purchase tickets. To access their right as asserted by the law 2472/1997, users can contact the HELLENIC FESTIVAL S.A. at +30 210 32 72 000 or send an email at tickets@greekfestival.gr.
1.            The audience is strictly prohibited to do any of the following:
–              They may not be admitted into the theatre after the start of the performance. They may only do so during the interval and only if this is allowed.
–              They may not smoke, eat, or drink during the performance.
–              They make not take pictures, with or without the use of flash, or record (audiotape or videotape) during the performance.
–              They may not come in pointy heels.
–              Admission to children under the ages of six is not allowed.
–              Tipping is not allowed.
–              Ticket refunding is not allowed.

2.            Requirements:
–              Individuals with concession tickets (students, individuals under the age of 18 and over the age of 65, parents of large families and individuals doing their military service) are required to display their ID card upon admission.
–              Mobile phones must be turned off during the performance.

3.            In case of a postponement, an announcement about ticket refunding will follow